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Learn German › Week 35

Week 35 · Customer Service and Returns

Kundenservice und Umtausch

Play each sentence at normal and slow speed, pause, and repeat it out loud. The audio uses an AI-generated voice (standard German).

Monday · day 239

Ich möchte diese Jacke umtauschen.

I'd like to exchange this jacket.

Tuesday · day 240

Der Reißverschluss ist kaputt.

The zip is broken.

Wednesday · day 241

Den Kassenbon habe ich noch.

I've still got the receipt.

Thursday · day 242

Kann ich mein Geld zurückbekommen?

Can I get my money back?

Friday · day 243

Mit wem kann ich darüber sprechen?

Who can I speak to about this?

Saturday · day 244

Wie lange gilt die Garantie?

How long does the warranty last?

Sunday · day 245

Vielen Dank, Sie waren sehr hilfsbereit.

Thank you so much, you've been very helpful.

Step-by-step solutions

Try the pyramid in the book first. The solutions are hidden: open them one at a time.

Monday (day 239): show the solution
  1. Row 1: the clue is “I hear” and there are 4 bricks. The word is HÖRE; you met it in week 15, Thursday.
  2. Row 2: the clue is “were (Sie, wir)” and there are 5 bricks. The word is WAREN; you met it in week 35, Sunday.
  3. Row 3: the clue is “drain (noun)” and there are 7 bricks. The word is ABFLUSS; you met it in week 21, Wednesday.
  4. Row 4: the clue is “to speak” and there are 8 bricks. The word is SPRECHEN; you met it in week 35, Friday.
  5. Grey bricks from top to bottom: H, A, B, E → HABE, which means “I have”. It matches the printed check, so every row is right.
Tuesday (day 240): show the solution
  1. Row 1: the clue is “money” and there are 4 bricks. The word is GELD; you met it in week 35, Thursday.
  2. Row 2: the clue is “broken” and there are 6 bricks. The word is KAPUTT; you met it in week 35, Tuesday.
  3. Row 3: the clue is “concert” and there are 7 bricks. The word is KONZERT; you met it in week 33, Sunday.
  4. Row 4: the clue is “warranty” and there are 8 bricks. The word is GARANTIE; you met it in week 35, Saturday.
  5. Grey bricks from top to bottom: L, A, N, G → LANG, which means “long”. It matches the printed check, so every row is right.
Wednesday (day 241): show the solution
  1. Row 1: the clue is “I have” and there are 4 bricks. The word is HABE; you met it in week 35, Wednesday.
  2. Row 2: the clue is “you hear, listen” and there are 5 bricks. The word is HÖRST; you met it in week 33, Monday.
  3. Row 3: the clue is “better” and there are 6 bricks. The word is BESSER; you met it in week 29, Friday.
  4. Row 4: the clue is “to play” and there are 7 bricks. The word is SPIELEN; you met it in week 31, Wednesday.
  5. Grey bricks from top to bottom: H, Ö, R, E → HÖRE, which means “I hear”. It matches the printed check, so every row is right.
Thursday (day 242): show the solution
  1. Row 1: the clue is “film, movie” and there are 4 bricks. The word is FILM; you met it in week 33, Tuesday.
  2. Row 2: the clue is “garden” and there are 6 bricks. The word is GARTEN; you met it in week 30, Wednesday.
  3. Row 3: the clue is “to work out” and there are 7 bricks. The word is KLAPPEN; you met it in week 16, mind map.
  4. Row 4: the clue is “free time” and there are 8 bricks. The word is FREIZEIT; you met it in week 32, Monday.
  5. Grey bricks from top to bottom: M, A, L, E → MALE, which means “I paint”. It matches the printed check, so every row is right.
Friday (day 243): show the solution
  1. Row 1: the clue is “book (noun)” and there are 4 bricks. The word is BUCH; you met it in week 33, Wednesday.
  2. Row 2: the clue is “novel” and there are 5 bricks. The word is ROMAN; you met it in week 33, Saturday.
  3. Row 3: the clue is “chess” and there are 6 bricks. The word is SCHACH; you met it in week 32, Friday.
  4. Row 4: the clue is “to back up” and there are 7 bricks. The word is SICHERN; you met it in week 34, Sunday.
  5. Grey bricks from top to bottom: H, O, S, E → HOSE, which means “pants”. It matches the printed check, so every row is right.
Saturday (day 244): show the solution
  1. Row 1: the clue is “tea” and there are 3 bricks. The word is TEE; you met it in week 30, Friday.
  2. Row 2: the clue is “music” and there are 5 bricks. The word is MUSIK; you met it in week 33, Monday.
  3. Row 3: the clue is “tickets” and there are 6 bricks. The word is KARTEN; you met it in week 33, Friday.
  4. Row 4: the clue is “tomatoes” and there are 7 bricks. The word is TOMATEN; you met it in week 6, Tuesday.
  5. Grey bricks from top to bottom: E, U, R, O → EURO, which means “euro”. It matches the printed check, so every row is right.
Sunday (day 245): show the solution
  1. Row 1: the clue is “much (wie viel)” and there are 4 bricks. The word is VIEL; you met it in week 20, Thursday.
  2. Row 2: the clue is “good (with -er)” and there are 5 bricks. The word is GUTER; you met it in week 33, Tuesday.
  3. Row 3: the clue is “pieces” and there are 6 bricks. The word is STÜCKE; you met it in week 28, Thursday.
  4. Row 4: the clue is “files (computer)” and there are 7 bricks. The word is DATEIEN; you met it in week 34, Sunday.
  5. Grey bricks from top to bottom: L, E, S, E → LESE, which means “I read”. It matches the printed check, so every row is right.

Printable review cards

Print, cut along the lines and fold each card in half: English on the front, German on the back.

W35 · 1I'd like to exchange this jacket.
Ich möchte diese Jacke umtauschen.
W35 · 2The zip is broken.
Der Reißverschluss ist kaputt.
W35 · 3I've still got the receipt.
Den Kassenbon habe ich noch.
W35 · 4Can I get my money back?
Kann ich mein Geld zurückbekommen?
W35 · 5Who can I speak to about this?
Mit wem kann ich darüber sprechen?
W35 · 6How long does the warranty last?
Wie lange gilt die Garantie?
W35 · 7Thank you so much, you've been very helpful.
Vielen Dank, Sie waren sehr hilfsbereit.